Empathy or professionalism: what is more important when repeating a massage?
When you repeat a massage with the same masseuse, what are the most important factors behind that decision:
- You go there again because there was a very strong mutual empathy even if the massage itself was not great.
- Or because you got a very professional massage, that met all your expectations, even if it was just a professional performance?
Ideally, having both aspects is what we are looking for as customers but, when the full package is not there, what do you prioritize?
Or, to make it more simple, what makes you repeat a massage with the same masseuse?
wpDiscuz
Just to be fair and answer my own question, I would say that more and more I pay attention to mutual sympathy than to how professionally the massage was done.
Of course that, when you are booking a massage, you never know if there is going to be some empathy with the masseuse and, more often than not, you only get the massage and nothing else. But if there is true empathy during the massage, even if no extra services are provided, I tend to return to that masseuse,
On the other hand, I have been to professionally done massages that were excellent from a performance perspective but there was no personal click between myself and the masseuse. On that case, I may not return, even if the massage was perfectly done.
So I guess this is a case of personal preference and what each one of us is looking for in a massage.
I think you’ve perfectly answered your question ;-D
To be honest for me there is no reason for empathy and professionalism to not go hand in hand. My experience is it usually goes either both are there or lack of both. In rare occasions when there would be onky cold professionalism and no empathy or vice versa I would rather choose empathy.